About

 

Foundry Cast Iron is a family run business based in West Sussex. We strive to provide the best customer service, support and advice we can to help our customers get the correct products always at a fair price. We are proud to boast an Excellent 5-star Trustpilot score.

 

My name is Mark Spence and I have been in retail for over 30 years. I run the day to day bits along with my wife and son. We strive to provide the best possible service with a personal touch. We are happy to communicate over email or better still, you can just phone us. If we don't have the answer immediately we will always know someone who will and get back to you ASAP. We can also usually make ourselves available at times that suit you better even if they are out of our opening hours.

We are mainly a website business, however we do offer a home selection service and attend various trade shows. Our home selection service involves us loading our van with a range of radiator samples in different finishes. This gives you a clearer idea of what your new radiators could look like. This is a service offered to customers within a 50 mile radius of our registered address. More info to come...

 

We understand that Internet shopping is not for everyone despite how convenient it is. To help reassure you, Foundry Cast Iron Limited Company Number is 10570083 and our registered address is 5, Linnet Close, Littlehampton, West Sussex, BN17 7GW. Our VAT number is 269 9140 63.

 

Our email is info@foundrycastiron.co.uk and telephone 01903 251310. We always appreciate any feedback, suggestions or requests as we hope to keep improving our offering.

 

Terms & Conditions

Foundry Cast Iron always recommend that our customers do not install their pipes until their radiator arrives. The dimensions are approximations and therefore can vary slightly, so to avoid disappointment have your plumber fit your pipes to match your radiator. It's not a problem if you already have the pipes in place but please contact us before you place an order and we will advise of the best options and solutions.

PRICES

All prices include VAT at 20%. Prices that are quoted on our site, are correct, however, if an error has been made we will contact you to advise you of the amended price, to allow you the option to continue or cancel the order.

PRODUCT COLOURS & FINISHES

Colours should be only taken as a guide. Most PC screen resolutions differ so products can look different on different computers. A standard radiator is painted with a black primer before it is assembled to your specification. If it is ordered in the standard black primer finish no other finishing or re-painting is done after assembly. It is expected that the customer will re-prime and paint the radiator themselves.

Radiators supplied in a primer coating must be painted with a suitable and heat resistant paint. It is strongly recommended that the customer engages the supplier to provide this service and top-coat the radiators. If the Customer chooses to do the topcoat or contracts a third party all guarantees are void, the supplier strongly recommends that the Customer uses Hammerite or a similar high-quality radiator paint. This is not a finished or sealed finish and should not be sold as such. Finish imperfections such as paint scratches or anything else is not considered manufacturing fault as this coating is not guaranteed and should be painted over. If ordering the same painted radiator finish in separate batches, it is likely that the paint may appear slightly different in shade.

For those radiators which supplied in a polished finish, some are oiled and some are lacquered. Oiled radiators require regular minor maintenance to prevent surface oxidation. Lacquer will help prevent surface oxidation, however, it will not prevent this from happening if the radiator is in a humid wet room or wet clothes or other items are placed on the radiator. These products will not be polished in between sections or on the joining collar at the bottom of the radiator as it will be hidden under normal installation.

 

Cast Iron Baths have a rippled enamel interior and a white primer exterior. If we are painting the radiator or baths we use the RAL Colour Specification or Farrow and Ball paints to improve consistency. When radiators and baths are shipped they are inspected and carefully packaged but due to their bulk, some minor scratches may occur during transit or when being moved into place.

 

Unfortunately, this is almost impossible to avoid and we will not be able to be responsible for this. We do supply touch-up paint with all orders free of charge. Obvious damage during delivery is completely different. Please call us if you have any special painting requests.

DELIVERY


We strive as a company to give the best possible customer service and value. With this in mind we offer competitively priced delivery to the mainland UK, Cast Iron Radiator & Stove delivery is £49.99 per pallet with each pallet holding up to 4 radiators/stoves. Cast Iron Baths take 2 pallets and cost £99.99. Please contact us if you need more information. Fireplace surrounds are also sent on pallets but at no charge. For delivery purposes, cast iron towel rails are treated the same as radiators. Most other towel rails are delivered free of charge.

If you live in the Highlands and Islands (These postcodes: AB, DD, FK, HS1-9, IV, KA 27-28, KY, KW, PA, PH, ZE2, ZE1) you are probably well used to surcharges for living in such a beautiful part of the UK so hopefully, our £40 Cast Iron Radiator pallet surcharge and £80 Cast Iron Bath surcharge feels fair. We can and do deliver worldwide so please contact us to get an up-to-date best delivery prices. 

All deliveries are made kerbside to the ground floor level of the delivery address. Please contact us if you require special delivery requirements other than this. Delivery is deemed having been completed when a consignment note has been signed by an individual who is 18 or over. Cast Iron is extremely heavy so please make arrangements in advance to have enough help available when delivery is made


Generally, the delivery of our unfinished radiators or baths takes less than 10 working days. Our "ready-made radiators" are delivered in around 3 working days. RAL Paint finishes are normally delivered within 15 working days. Special finishes take up to 20 working days. All delivery quotations are estimates and Foundry Cast Iron cannot be held liable for any variance to those stated. Fire surround delivery usually takes around 3 working days.

If products have to be placed on special order the lead time stretch and you would be advised of this in due course.


Delivery times are merely indicative and are non-binding. Foundry Cast Iron cannot be held liable for any losses incurred by the purchaser, due to late delivery of the order or part thereof. The purchaser is responsible for the supply of all relevant information to facilitate the quoted delivery time e.g. any access issues, fully correct postal address, etc.  We will be charged for any re-deliveries and we will have to pass this cost to the customer.  We ask that the drivers contact the customer 1hr before delivery.  Please bear in mind that cast iron is heavy and will require at least 2 strong persons to move radiators or baths once delivered kerbside.  

Valves and Accessories are sent free of charge using Royal Mail Tracked 24. Orders placed before 2 pm should arrive on the next working day. This service is not available for The Scottish Highlands and Islands or Northern Ireland. Deliveries to these areas will be sent with the Royal Mail or Hermes and may take a few days longer to arrive. Most items are kept in stock, if it isn't possible to send your order for next day delivery we will contact you. We can offer Saturday and Early Morning Deliveries if required, please phone for the price.

Please note all products should be checked on delivery to check there has been no transit damage to the product. If there has been please email us on info@foundrycastiron.co.uk within the 24 hours with photos of the damage, to allow us to make a claim against the courier where we will then be in a position to supply replacement items or parts. In the case of pallet deliveries, the delivery company is required to wait 20 minutes to allow for checking of transit damage. Do not sign if you have not checked as claims cannot be made at a later date if the delivery has been accepted.  Again, please take a photograph and contact us immediately if there is any transit damage. 

 

RECEIPT OF PURCHASE

A VAT receipt is available for any purchase. Please email or call us with the request and we will forward this to you asap. Our VAT number is 269 9140.

 

The ownership of the goods remains with Foundry Cast Iron Ltd until full payment is received and delivery has been completed and signed for.

 

RETURNS POLICY

If you need to make a return please phone 01903 251310 (Office hours 9:30 -6pm Mon to Fri but a message can be left outside these times.) and we will be happy to assist you with this process.

 

If you're not completely satisfied with any of your purchased items we will be happy to refund or exchange your product as long as they are returned in the original packaging and are in an unused and resalable condition within 14 days of purchase.
 

We will refund you within 14 days of receiving the goods back minus any carriage costs. Return delivery costs will be the responsibility of the customer unless the goods are faulty or defective.

 

Personalized Items: Unfortunately all radiators and painted baths are built to your personal specification and therefore cannot be returned.  As they are custom made they are exempt from the distance selling regulations. More info on Distance Selling Regulations can be found at https//www.gov.uk/online-and-distance-selling-for-businesses/distance-selling

 

The above conditions do not affect your statutory rights when goods are faulty, or not as described.

GUARANTEE

 

All cast iron is supplied with a minimum of 10 year manufacturer’s warranty. Valves have a 2-year limited warranty and seals have a 1-year warranty. Details can be requested from info@foundrycastiron.co.uk.

 

 

WEBSITE USAGE AND TERMS AND CONDITIONS

 

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Foundry Cast Iron's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

 

The term ‘Foundry Cast iron ’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 5 Linnet Close, Littlehampton, BN17 7GW. The term ‘you’ refers to the user or viewer of our website.

 

WEBSITE DISCLAIMER

 

The information contained in this website is for general information purposes only. The information is provided by Foundry Cast Iron and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. Foundry Cast Iron can in some cases supply material of the construction of the product for examples to allow you to make an informed decision therefore please contact FCI if this is an option for you to make your decision on info@foundrycastiron.co.uk.

 

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profit’s arising out of, or in connection with, the use of this website.

 

Through this website, you are able to link to other websites which are not under the control of Foundry Cast Iron. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

 

Every effort is made to keep the website up and running smoothly. However, Foundry Cast Iron takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 

COPYRIGHT NOTICE


This website and its content is copyright of Foundry Cast Iron 2016. All rights reserved.

 

Privacy Policy

Foundry Cast Iron takes your privacy seriously. Please read the following to learn more about our privacy policy.

This privacy policy covers Foundry Cast irons treatment of personal information collected when you visit the Foundry Cast Iron website. FCI collects personal information when you register for updates or submit forms on the Foundry Cast Iron website.

The information requested on registering with Foundry cast Iron will be your name and email address. Additional information such as age and address may be requested, if necessary.

Foundry Cast Iron uses the information collected to keep you updated on website developments, to advertise new products and services, to fulfil your request for certain products and for customer feedback. Foundry Cast Iron will not sell or rent your personal information to anyone.

Foundry Cast Iron will respond to any Court Order or legitimate request by authorities for personal information, with which they must comply or in connection with any legal process.

You may request amendment or deletion of your details at any time by  contacting us, clearly stating your name, address and email identifier.

We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their job.  We will only share personal information with a third party if it is essential as part of your order fulfillment.  Any third party company we share with will not use or share your information for any other reason apart from order fulfillment. 

Foundry Cast Iron may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent announcement on our pages.

Cookies - What are cookies?

A cookie is a small text file placed on your computer by a website, which typically contains two pieces of information: the site's name and a unique ID. There are many uses for cookies, such as website authentication (logging into a website), website analytics (number of site visitors, browser types etc.), storing site preferences, saving items to a shopping cart or anything else that can be accomplished through storing text data.

How do we use them?

Foundry Cast Iron website uses cookies for a number of reasons. However, they do not contain any personal information about you and cannot be used to identify an individual.

Third party suppliers and cookies

We reserve the right to utilise third party suppliers/services to supplement our charitable services. We ensure that all third party suppliers meet strict security and privacy standards that are inline with our own policies. For example, we use Google Analytics to find out more about the ways in which people use our site, so that we can provide a better user experience. Learn more about Google's privacy policy.

If you do not want cookies

You can choose not to accept cookies. However, since cookies are maintained by your web browser, the method of enabling or disabling them will greatly depend on which browser you are using. You should be able to find instructions on how to do this in your browser's Help files.

More about cookies

You can learn more about cookies at Wikipedia (http://en.wikipedia.org/wiki/HTTP_cookie)

Contact

You can contact using the Contact Page or by post at 5 Linnet Close, Littlehampton, West Sussex, BN17 7GW or by email info@foundrycastiron.co.uk .  We are also contactable by phone on 01903 251310 or 07534 905492 out of hours.