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T&C's

Terms & Conditions

Foundry Cast Iron Ltd. always recommend that our customers do not install their pipes until their radiator arrives. All dimensions are approximations and therefore can vary slightly, so to avoid disappointment have your plumber fit your pipes to match your radiator. It's not a problem if you already have the pipes in place but please contact us before you place an order and we will advise of the best options and solutions.

PRICES

All prices include VAT at 20%. Prices that are quoted on our site, are correct to the best of our knowledge, however, if an error has been made we will contact you to advise you of the amended price, to allow you the option to continue or cancel the order.

BESPOKE CAST IRON RADIATOR FINISHES

                                                                               

With the wide range of styles available, manufacturers offer a multitude of finishes to customise the radiators. Different manufacturers use a variation of paint finishes and have developed a variety of techniques to enhance their pieces. The finishes create stunning radiators to capture the imagination.

When radiators and baths are shipped, they are inspected and carefully packaged, but due to their bulk, some minor scratches may occur during transit or when being moved into place. Unfortunately, this is almost impossible to avoid, and we will not be able to be responsible for this. Touch-up paint is supplied by most manufacturers, with all orders free of charge. Any obvious damage during delivery is completely different – see ‘DELIVERY’.

Product Colours & Finishes Disclaimer

Please call us if you have any special painting requests or to request a current sample.

Colours should be only taken as a guide. Most PC screen resolutions differ so products can look different on different computers. LED screens and paint pigments do not reflect light in the same way, so variations in how a photo appears and the finished product may occur. If ordering the same painted radiator finish in separate batches, it is possible that the paint may appear slightly different in shade.

Cast Iron Texture

The texture of cast iron is rough, partly due to the sand-casting process and due to the nature of the ferrous (iron) metal, as it is quite rough and porous. Batches of radiators in the same style can also vary, due to the age of the sand cast that is used to mould them. Some paints have leveling substances in them that can even out the surface of cast iron, but others do not. Lumps and bumps will be visible, especially with light-coloured finishes which will highlight this texture the most.

Primer Finish

A standard radiator is painted with a primer before it is assembled to your specification. If it is ordered in the standard primer finish no other finishing or re-painting is done after assembly. It is expected that the customer will re-prime and paint the radiator themselves. Each section starts life with a coat of primer, which could be black, grey or a shade of white, but this is not a guaranteed “finish" as the radiator will not be sealed. We strongly recommend that the painting is completed by the manufacturer as they use suitable radiator paint that won't be affected by the heat. If customers are to choose & paint their own radiators, we do advise seeking advice from a paint professional. The paint finish will not be covered by the manufacturer’s warranty.

RAL Paints

RAL colours are mixed to industrial paint standard finishes. Each section is painted in a 2-pack paint. The most common way is using colours from the RAL Colour Standard which is the most common classification for painting in architecture and industry. Each colour has a RAL number and name. The 2 pack paints contain hardeners that are tested across a variety of painting industries.

Designer Paints  

As designer paints have been developed to convey unique colour finishes or contain natural pigments, they do not always contain the same hardeners as industrial paints. Due to the nature of designer paints, these are less hardwearing and can scratch more easily. Designer paints are made in batches so slight variations in colour appearance can occur.

Some manufacturers have tested and worked with designer paints to offer the range of colour finishes that are on offer. Farrow & Ball® Estate Eggshell and Little Greene® Intelligent Eggshell are used by some manufacturers. All retail samples are emulsion-based paint. We cannot always offer samples as these are not stocked finishes. Many eco paints are designed to not contain certain hardeners or volatile organic compounds (VOCs) as these are gases that can be emitted into the environment.

Some manufacturers will only provide colour-match paints for cast iron in bathrooms. As many designer paints are water-based these do not always provide enough protection to cast iron in adverse temperature or humid environments.

Colour matching to Designer Paints

Colour matching to Farrow & Ball® and Little Greene® is also possible. Samples cannot always be provided due to the large range of colour. Colour matches can vary in tone and shade due to the paint manufacturing process. Farrow & Ball® and Little Greene® use a variation on natural and synthetic pigments to some industrial paints. Due to differences in capturing colour and the paint mixing process, variations to the colour match can occur.

Polished / Living Finishes

Each manufacturer polishes cast iron a bit differently to bring out the best of raw cast iron. All manufacturers have different styles of polish ranging from the more rustic look all the way to a mirror-like finish, as well as a highlight polish. Polishing creates a stunning finish which is also a 'living' finish, so some patina or surface rust and oxidation is expected over time. These products will not be polished in between sections or on the joining collar at the bottom of the radiator as they will be hidden under normal installation. Some brands do not polish the wall-facing sides as standard but will for an additional charge.

All polished finishes are hand-finished, so variations in the final product can occur. For those radiators which are supplied in a polished finish, they will either be oiled or lacquered. Any surface oxidation would not be considered a fault and would not be covered by the manufacturer's warranty.

Oiled radiators require regular minor maintenance to prevent surface oxidation or patina. This can be done with fine wire wool or metal finishing pads and a lint-free cloth, with 3 in One multipurpose oil (non-silicone based) to finish.

Lacquer will help prevent surface oxidation, however, it will not stop the patina from occurring especially if the radiator is in a humid wet room or has wet clothes or other items placed on the radiator. Patina or surface rust and oxidation can be removed with fine wire wool after taking the lacquer off first, then relacquer to complete the process.

When left without a protective coating, these materials age gracefully in their natural state. Natural patinas and graduations on the finish occur so their appearance can be expected to change over time, which is why it is referred to as the ‘living finish’. Some metal surfaces can have an altered appearance over time. Raw cast iron, unsealed copper, nickel, bronze, and brass are metals that patina. A non-ferrous metal like copper has no iron content, giving it a higher resistance to rust and corrosion. A true living finish occurs on a non-lacquered unprotected surface, that changes over time.

Antiquing / Aging

The aged finishes are achieved by firstly painting the base colour. Once this has dried is it over-painted with a dark or light colour. While wet, the topcoat of paint is removed in specific areas to create a stunning two-tone look. This is particularly effective on ornate radiators to emphasise the patterns. Each piece is unique and bespoke due to how it is finished by hand, so variations can occur.

Highlighting

Especially popular on patterned cast iron radiators like the Daisy or Rococo. The highlight paint effect is totally unique, the moulded detail of every ornate cast iron radiator is guild paste highlighted by hand, on top of the contrasting base colour in a choice of rich gold, striking pewter, or warm copper. These are a delicate finish, previously unlacquered, these finishes are sometimes lacquered to protect the guild paste. Each piece is unique and bespoke due to how it is made by hand, so variations can occur.

Hand Gilding

Gold & copper leaf can be gilded by hand onto your radiator & can be aged black, purple, red, or verdi gris. Each piece is unique and bespoke due to how it is made by hand, so variations can occur.

Showroom Samples

 

We try where possible to have as many finishes to show as possible. All samples are displayed in good faith & variations in finishes can occur, as all bespoke radiators are custom-built. 

DELIVERY

 

Depending on the radiator manufacturer, pallet delivery charges may be incurred. Up to four radiators can be packed onto one Pallet. Cast Iron Baths are delivered FREE to standard UK postcodes. Please contact us if you need more information. Fireplace surrounds are also sent on pallets but at no charge. For delivery purposes, cast iron towel rails are treated the same as radiators. Most other towel rails are delivered free of charge.

If you live in the Highlands and Islands (These postcodes: AB, DD, FK, HS1-9, IV, KA 27-28, KY, KW, PA, PH, ZE2, ZE1) you are probably well used to surcharges for living in such a beautiful part of the UK so please contact us to get an up to date delivery price, as prices vary between manufacturers. We can and do deliver worldwide so again, please contact us to get the up-to-date best delivery prices. 

All deliveries of Radiators, Baths, Stoves, and Fireplaces are delivered on pallets due to their weight. These are delivered kerbside to the street level of the delivery address. There must be access for the lorry and pallet truck so please bear this in mind. The delivery will be made by a single driver. The driver will wheel the pallet as close to your property as possible, but cannot go over steps, grass, or gravel. Pallet delivery companies will not permit their drivers to unpack the pallets or enter customers' dwellings. Delivery is deemed to have been completed when a consignment note has been signed by an individual who is 18 or over. Pallet deliveries are extremely heavy so please make arrangements in advance to have enough help available when delivery is made. 


Generally, the delivery of our unfinished radiators or baths takes less than 10 working days. Our "ready-made radiators" are delivered in around 3 working days. RAL Paint finishes are normally delivered within 15 working days. Special finishes take up to 20 working days. All delivery quotations are estimates and Foundry Cast Iron cannot be held liable for any variance to those stated. Fire surround delivery usually takes around 3 working days. 

If products have to be placed on special order the lead time can increase and you would be advised of this in due course.


Delivery times are merely indicative and are non-binding. Foundry Cast Iron cannot be held liable for any losses incurred by the purchaser, due to late delivery of the order or part thereof. The purchaser is responsible for the supply of all relevant information to facilitate the quoted delivery time e.g. any access issues, fully correct postal address & contact number, etc.  We will be charged for any re-deliveries and we will have to pass this cost to the customer.  We ask that the drivers contact the customer 1hr before delivery, but cannot guarantee this will happen.  Please bear in mind that cast iron is heavy and will require at least 2 strong persons to move radiators, baths etc. once delivered kerbside.  

Valves and Accessories are sent free of charge using a Next Day Service. Orders placed before 2 pm should arrive on the next working day. This service is not available for The Scottish Highlands and Islands or Northern Ireland. Deliveries to these areas will be sent with the Royal Mail or other Couriers and may take a few days longer to arrive. Most items are kept in stock, if it isn't possible to send your order for next-day delivery we will contact you. We can offer Saturday and Early Morning Deliveries if required, please phone for the price.

Please note all products should be checked on delivery to check there has been no transit damage to the product. If there has been please email us on info@foundrycastiron.co.uk within the 24 hours with photos of the damage, to allow us to make a claim against the courier where we will then be in a position to supply replacement items or parts. In the case of pallet deliveries, the delivery company is required to wait 10 minutes to allow for checking of transit damage. Do not sign if you have not checked as claims cannot be made at a later date if the delivery has been accepted.  Again, please take a photograph and contact us immediately if there is any transit damage. 

 

RECEIPT OF PURCHASE

A VAT receipt is available for any purchase. Please email or call us with the request and we will forward this to you asap. Our VAT number is 269 9140.

 

The ownership of the goods remains with Foundry Cast Iron Ltd until full payment is received and delivery has been completed and signed for.

 

RETURNS POLICY

If you need to make a return please phone 01903 366440 (Office hours 9:00 - 5:30pm Mon to Sat & 10am - 4pm Sun, but a message can be left outside these times.) and we will be happy to assist you with this process.

 

If you're not completely satisfied with any of your purchased items we will be happy to refund or exchange your product as long as they are returned in the original packaging and are in an unused and resellable condition within 14 days of purchase.
 

We will refund you within 14 days of receiving the goods back minus any carriage costs. Return delivery costs will be the responsibility of the customer unless the goods are faulty or defective.

Some items will be subject to a restocking fee of 25%.

 

Bespoke Items: Unfortunately all radiators and painted baths are built to your personal specification and therefore cannot be returned.  As they are custom made they are exempt from the distance selling regulations. More info on Distance Selling Regulations can be found at https//www.gov.uk/online-and-distance-selling-for-businesses/distance-selling

 

The above conditions do not affect your statutory rights when goods are faulty, or not as described.

GUARANTEE

 

All cast iron is supplied with a minimum of 10-year manufacturer’s warranty. Valves have a 2-year limited warranty and seals have a 1-year warranty. Details can be requested from info@foundrycastiron.co.uk.

We do not cover any accidental/consequential loss, scratches or scuffs caused by wear & tear, improper installation, or accidental damage to the product.  We do not pay for re-installation costs or repair to any other accidental damage to your home.  Separate liability insurance should be taken out to cover this. We do not employ service engineers. 

WEBSITE USAGE AND TERMS AND CONDITIONS

 

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Foundry Cast Iron's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

 

The term ‘Foundry Cast Iron’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 5 Linnet Close, Littlehampton, BN17 7GW. The term ‘you’ refers to the user or viewer of our website.

 

WEBSITE DISCLAIMER

 

The information contained on this website is for general information purposes only. The information is provided by Foundry Cast Iron and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. Foundry Cast Iron can in some cases supply material of the construction of the product for examples to allow you to make an informed decision therefore please contact FCI if this is an option for you to make your decision on info@foundrycastiron.co.uk.

 

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profit arising out of, or in connection with, the use of this website.

 

Through this website, you are able to link to other websites which are not under the control of Foundry Cast Iron. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

 

Every effort is made to keep the website up and running smoothly. However, Foundry Cast Iron takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 

COPYRIGHT NOTICE


This website and its content is copyright of Foundry Cast Iron Ltd. 2016. All rights reserved.

Privacy

Privacy Policy

Foundry Cast Iron Ltd. takes your privacy seriously. Please read the following to learn more about our privacy policy.

This privacy policy covers Foundry Cast Irons's treatment of personal information collected when you visit the Foundry Cast Iron website. FCI collects personal information when you register for updates or submit forms on the Foundry Cast Iron website.

The information requested on registering with Foundry Cast Iron will be your name and email address. Additional information such as age and address may be requested, if necessary.

Foundry Cast Iron uses the information collected to keep you updated on website developments, to advertise new products and services, to fulfill your request for certain products, and for customer feedback. Foundry Cast Iron will not sell or rent your personal information to anyone.

Foundry Cast Iron will respond to any Court Order or legitimate request by authorities for personal information, with which they must comply or in connection with any legal process.

You may request amendment or deletion of your details at any time by contacting us, clearly stating your name, address, and email identifier.

We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their job.  We will only share personal information with a third party if it is essential as part of your order fulfillment.  Any third-party company we share with will not use or share your information for any other reason apart from order fulfillment. 

Foundry Cast Iron may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent announcement on our pages.

Cookies - What are cookies?

A cookie is a small text file placed on your computer by a website, which typically contains two pieces of information: the site's name and a unique ID. There are many uses for cookies, such as website authentication (logging into a website), website analytics (number of site visitors, browser types, etc.), storing site preferences, saving items to a shopping cart, or anything else that can be accomplished through storing text data.

How do we use them?

Foundry Cast Iron's website uses cookies for a number of reasons. However, they do not contain any personal information about you and cannot be used to identify an individual.

Third-party suppliers and cookies.

We reserve the right to utilise third-party suppliers/services to supplement our charitable services. We ensure that all third-party suppliers meet strict security and privacy standards that are in line with our own policies. For example, we use Google Analytics to find out more about the ways in which people use our site so that we can provide a better user experience. Learn more about Google's privacy policy.

If you do not want cookies.

You can choose not to accept cookies. However, since cookies are maintained by your web browser, the method of enabling or disabling them will greatly depend on which browser you are using. You should be able to find instructions on how to do this in your browser's Help files.

More about cookies.

You can learn more about cookies at Wikipedia (http://en.wikipedia.org/wiki/HTTP_cookie)

Contact

You can contact using the Contact Page or by post at 68 High Street, Steyning, West Sussex, BN44 3RD, or by email info@foundrycastiron.co.uk .  We are also contactable by phone on 01903 366440 or 07534 905492 out of hours.

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